Privacy Policy
Effective Date: 1st October 2025
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
- Personal details: Name, email, phone number, shipping & billing address
- Payment information: Credit/debit card, UPI, net banking (processed securely via payment gateway)
- Order and browsing history on our website
- Communication preferences and feedback
How We Use Your Information
- To process and deliver orders
- To communicate order updates, promotions, and offers
- To improve our website, products, and services
Data Sharing
- Shared only with shipping partners and payment gateways to fulfill orders
- We do not sell or rent your information to third parties
Security
SSL encryption and secure servers protect your data.
Cookies
Used to enhance user experience, track analytics, and deliver personalized offers.
Your Rights
Access, update, or request deletion of personal data anytime via our contact page.
Terms & Conditions
Website Use
- By using our website, you agree to these terms.
- Users must provide accurate information when creating accounts.
Orders & Payment
- All orders are subject to stock availability.
- Prices are in INR and converted to other currencies as per the selection made by the user and include applicable taxes unless stated.
- Payment must be completed through secure payment gateways or accepted methods.
Intellectual Property
All website content, logos, and designs belong to us and cannot be used without permission.
Limitation of Liability
We are not liable for delays, website downtime, or damages arising from third-party services.
Governing Law
All disputes will be resolved under the laws of India.
Shipping & Delivery Policy
Processing Time
2–4 business days after order confirmation.
Delivery Time
- Tier 1 cities: 6–8 business days
- Tier 2 cities: 8–12 business days
- Tier 3/remote locations: 8–12 business days
Shipping Charges
Free shipping on all orders above INR 2500. Flat/variable charges for orders below the free shipping threshold.
Courier Partners
We use trusted partners like Delhivery, EMS, DHL, FedEx, Blue Dart, etc.
Order Tracking
Customers receive tracking details via email/SMS once shipped.
Lost/Damaged Shipments
Report within 48 hours of delivery for replacement or refund.
International Shipping & Restrictions
- Some products may not ship internationally due to regulations.
- Import duties, customs, and taxes for international orders are the buyer’s responsibility.
Return, Refund & Exchange Policy
Return Window
7 days from delivery for eligible products.
Eligibility
Products must be unused, in original packaging, with invoice.
Non-Returnable Items
Customized products, knocked bats, used bats, and clearance items.
Refund Process
Refunds are credited to the original payment method within 7–10 business days after product receipt.
Exchange Process
Same product replacement or store credit, subject to availability.
Warranty Claims
- Coverage: 6 months warranty on handle, 3 months warranty on middle breaking.
- Exclusions: Edges, toe, and cosmetic damages.
- Claim Process: Upload photos and invoice via support portal. Courier charges covered by customer; product repair/replacement covered by company.
Payment Policy
Accepted Methods
Credit/Debit Cards, UPI, Net Banking, Wallets, Cash on Delivery (if applicable).
Security
PCI-DSS compliant payment gateways with SSL encryption.
Payment Issues
Customers should retry payment or contact customer support in case of failures.
Fraud Prevention
Orders may be canceled if suspicious activity is detected.
Cancellation Policy
Before Dispatch
Full refund if canceled prior to shipment.
After Dispatch
Cancellation is treated as a return after delivery; refund subject to return policy.
Process
Cancellation requests via website, email, or customer care.
Promotional & Coupon Policy
- One coupon per order unless otherwise specified.
- Coupons cannot be combined with sale items.
- Expired coupons cannot be redeemed.
- Misuse may lead to account suspension.